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Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android iOS

Check to see if OneDrive is Syncing

  1. Knowledge Base
  2. Applications
  3. Shared Data Drives
  4. OneDrive
Ensuring OneDrive is Syncing It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you

Computer Refresh List

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
System and Software macOS Service / Support 4-Year AppleCare+ for Schools Wireless Network Option Wi-Fi 6 (802.11ax) Bluetooth 5.3   Advanced

Encrypt Your Storage Device(s) Using an Apple Computer

  1. Knowledge Base
  2. Security
  3. Encrypt a Storage Device
Special Notes Depending on the size of the storage device, it may take some time for it to be encrypted You may continue to use your computer which the encryption takes place It is important

Check if You Are an Administrator on Your Apple Computer

  1. Knowledge Base
  2. Security
  3. Check if You Are an Administrator
Directions Click the Apple icon in the top left of the screen and select 'System Preferences' Click 'Users & Groups' Your name will appear on the left side of the window If 'Admin

Creating a BibTex File

  1. Knowledge Base
  2. Applications
  3. Digital Measures
from the service catalog here. You may also contact the UTC Client Services at Ithelp@utc.edu or by calling (423) 425-4000. 4. Select "Next" 5. Type in your UTCID and password 6

Connect Your Smart TV to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
call IT Client Services at 423-425-4000. Amazon FireStick  Go to Settings (usually a gear icon from the main menu)  Select “Device” or “My Fire TV” (the exact wording depends on the version

Cable TV FAQs

  1. Knowledge Base
  2. Cable TV
”. Cable Search Selection Then hit auto scan and wait until channel scanning is complete. If issues with the plug in the wall affects the TV then contact Client Services. Tell them your issue

Mocs Card: Android FAQs

  1. Knowledge Base
  2. Applications
  3. Mocs Card
network connectivity, as your Mobile Mocs Card is stored on your device.   Troubleshooting GET indicates “Mobile ID Installed (not ready).” What do I do? Check the app permissions. To see

Removing Creative Cloud from Windows or Mac

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Adobe provides a guide on their website for uninstalling the Adobe Creative Cloud applications from your computer. The Creative Cloud Cleaner Tool allows you to more precisely remove installation