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Connect to the Eduroam Network

  1. Knowledge Base
  2. Network
  3. Guest Network
network. Eduroam is available in all university buildings, including the dorms. Directions (before traveling) Connect your device to the UTC-Secure network: Connect to UTC-Secure

Connect Your Mac OS Computer to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
VPN along with two-factor authentication is the only approved method of remote access to the University local network and connected resources. Other methods may be blocked. All UTC faculty, staff, and

Improvements to O365 and UTC Device Security

  1. Knowledge Base
  2. Security
the University’s antimalware software. Information Technology will remove Malwarebytes on Tuesday, August 16th, which will allow Windows Defender to return to active duty. In September, IT will enable

Encrypt Your Storage Device(s) Using a Windows Computer

  1. Knowledge Base
  2. Security
  3. Encrypt a Storage Device
windows ... Special Notes Depending on the size of the storage device, it may take some time for it to be encrypted You may continue to use your computer which the encryption takes place If you are not

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
connect your Windows computer to the utc vpn   Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password. https://remoteaccess.labstats.com/university-of

Check if You Are an Administrator on Your Windows Computer

  1. Knowledge Base
  2. Security
  3. Check if You Are an Administrator
windows ... Directions Open the Start Menu and type in 'users' Click 'Add, edit, or remove other users' Your screen will show 'CHA \ [your UTC ID] If 'Administrator' appears below your UTC ID

Turning off Device MAC Randomization

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, you will need to disable MAC Randomization. If you use UTC and UTC-Secure, you'll need

Sync MocsMail+ to Windows Phone

  1. Knowledge Base
  2. Email
  3. Mocsmail+
Directions Open ‘Settings’   Select ‘email + accounts’   Select ‘add an account’   Select ‘Google’   Select ‘Connect’   Under ‘Email address’, enter your UTC email (ex. abc123@mocs.utc.edu)   Under ‘Password’, enter your UTC password   Select ‘accept’

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Request UTC VPN Account Elevation

  1. Knowledge Base
  2. Accounts
  3. VPN
information. If you are looking for help setting up the VPN client, please reference the appropriate article by following this link: Connect your Windows computer to the UTC VPN Connect Your Mac OS Computer to the UTC VPN Connect your Linux computer to the UTC VPN

Sign Up for Guest Network Access

  1. Knowledge Base
  2. Network
  3. Guest Network
. You must sign up for access on each device you want to use.   Directions Connect to the 'UTC' network (wired or wireless) Open your preferred web browser. If not automatically

Sync Office 365 to Windows Phone

  1. Knowledge Base
  2. Email
  3. Office 365
Directions Open ‘Settings’   Select ‘email + accounts’   Select ‘add an account’   Select ‘advanced setup’   Under the ‘email’ field, enter your UTC email address (ex

Get Started with IT: Accessing your Account (Employees)

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
threat on campus. Sign up for UTC Alerts here. UTC Network Register your devices to the UTC network or connect to the VPN here. MyMocsNet Log in and familiarize yourself with MyMocsNet, the

How to connect to a Lab Stats computer from a Mac OS Computer

  1. Knowledge Base
  2. Labs
vpn.utc.edu in order to download Global Protect.    *For instructions on how to connect your Mac to the UTC VPN, go to: https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet

Finding the MAC Address for Your Chromecast

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
.         Android Open your phone’s device settings.   Under “Wireless & networks,” touch Wi-Fi.   Connect to the broadcasted Chromecast SSID (e.g. Chromecast0256).   Once connected, navigate