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Finding the MAC Address for Your Google Home/Google Home Mini

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
your MAC Address should be revealed.   Google Home Mini (Should be the same for both android and apple devices) Open up Google Home App   Tap on plus that says “Add

Office 365 FAQs

  1. Knowledge Base
  2. Email
  3. Office 365
devices (PC, Mac, and/or mobile device). These applications include: Word, Excel, PowerPoint, Outlook, OneNote, PowerBI Pro (employees only), Access*, and Publisher* * Windows PC client programs and/or

Avaya Mobility Apps

  1. Knowledge Base
  2. Phones
  3. VoIP
download and install Navigate to https://myphone.utc.edu/ while on the VPN or on-campus network OR On the mobile device for:       Android: Open the Play Store application

Connect Your Smart TV to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
call IT Client Services at 423-425-4000. Amazon FireStick  Go to Settings (usually a gear icon from the main menu)  Select “Device” or “My Fire TV” (the exact wording depends on the version

Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
2fa ... installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android iOS

Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
2fa ... installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
2fa ... installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android

Use the Duo Mobile App to Generate a Passcode

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android