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Phishing Update: *You have new messages on hold*

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
them to your inbox promptly to ensure you don't miss any important communication

Installing Creative Cloud Applications

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or

Browsing Locations

  1. Knowledge Base
  2. Applications
  3. Online Space Requests
View a Specific Building Visit https://reservations.utc.edu/ Sign in using your UTC ID and Password Select Locations from the side navigation Under filters, select Add/Remove Locations

Mocs Card: Where can I use it?

  1. Knowledge Base
  2. Applications
  3. Mocs Card
During the transition to this new technology, please retain your physical Mocs Card ID as the mobile ID does not replace your physical card entirely. Your Mocs Card is a multi

Reset Avaya Password

  1. Knowledge Base
  2. Phones
This article provides instructions for resetting your Avaya (phone) password. NOTE: This process does not apply for voicemail resets. ... ://myphonepassword.utc.edu while on campus or connected to the VPN  For assistance with any VPN related issues, please contact the Helpdesk  Email: ithelp@utc.edu

Blocked applications

  1. Knowledge Base
  2. Network
  3. Application Support
network ... : Anydesk, LogMeIn, TeamViewer, Wireguard, Zerotier Why: These applications permit remote access into UTC's network through an unapproved method Alternatives: If you want remote access to

Configure Cable TV (Digital TV)

  1. Knowledge Base
  2. Cable TV
the TV outlet in your room   Connect one end of a coax cable to the outlet   Connect the other end of the coax cable to the ‘CATV’ or ‘VHF IN’ on your TV   Verify your TV is set to

Zoom Login Instructions

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
How to log into Zoom Open your browser to www.zoom.us Click on Sign In Click on the Key that is labeled SSO    For the Company Domain, enter tennessee and click

Sponsor Internet Access for an Individual Guest

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
click the 'Request Service' button on the following page If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123) Under the ‘Password’ field, enter your UTC password

Sponsor Internet Access for Multiple Guests or a Conference/Event

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
Access' category and click the 'Request Service' button on the following page   If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field

Using Citrix

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
must have changed your password at https://ds.utk.edu/passwords where you may log in using your UTC credentials (your UTC ID will be the NetID). Once you have changed your password, follow

Equipment for Teaching

  1. Knowledge Base
  2. Classroom Technology
Learn about what equipment you may need to remotely teach or what options may be available for your classroom environment. ... If you are a professor who is unsure what equipment you may need to remotely teach or what options may be available for your classroom environment, please consult the following table. Further

Log into Departmental Shared Mailboxes

  1. Knowledge Base
  2. Communication and Collaboration
  3. Outlook (Email)
Step-by-step instructions on how to log into your departmental shared mailbox. ...  for the Outlook Web Application Log into Microsoft Office 365 (find instructions here). In the top-left corner of your browser, click the waffle icon to open the App launcher. Select Outlook

Get Started with IT: Additional Services for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
, and more. Equipment/Technology Request If you do not have the necessary resources to fulfill your classes or work responsibilities you may request additional equipment or technology

Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full