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Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Special Notes You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Sponsor Affiliate Accounts

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
browser to: Affiliate Service Request   Under the 'Username' field, enter your UTC ID (ex. abc123)   Under the 'Password' field, enter your UTC password   Select 'Log In

Configure Cable TV (Digital TV)

  1. Knowledge Base
  2. Cable TV
the TV outlet in your room   Connect one end of a coax cable to the outlet   Connect the other end of the coax cable to the ‘CATV’ or ‘VHF IN’ on your TV   Verify your TV is set to

Blocked applications

  1. Knowledge Base
  2. Network
  3. Application Support
UTC's network, use the UTC VPN. If you want remote access to an external system, use a traditional style VPN. (e.g. OpenVPN) If you want to do screen sharing and/or remote control, use Zoom as the

Change Voicemail Greeting (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘(423) 425-1777’ if the phone you are using is not from the 423 area code Dial ‘#’   Dial your 4-digit phone

Get Started with IT: Resources for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
is provided for UTC employees. Visit https://portal.office.com and sign in using your Microsoft O365 username (ex. utcid@utc.edu or netid@utc.edu) and UTC password.  If you encounter any issues accessing your O365 account, contact our help desk for assistance.

Downloading and Installing Creative Cloud

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
on Open when it is finished downloading. A window will open to notify you to enter your computer login password when prompted – click the continue button. The Creative Cloud Desktop App will begin

Updating Faculty Web Profile Information

  1. Knowledge Base
  2. Applications
  3. Digital Measures
can either drag the file you wish to upload from your computer in the box provided or click it to open a file explorer window. Note: If you need a professional headshot taken, please fill

Change Voicemail Name (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Directions Dial '425-1777' to access UTC voicemail Dial '(423) 425-1777' if the phone you are using is not from the 423 area code Dial '#'   Dial your 4-digit phone

How do I manage shared files in a SharePoint Site?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
A basic guide on how to manage your department's shared files on a traditional SharePoint Site. ...  cloud to your computer, click here to learn how. SharePoint on the web (Windows and MacOS)  Find your document library via the Microsoft Office Home Open your preferred web browser to

Change Voicemail Security Code (Off Campus)

  1. Knowledge Base
  2. Phones
  3. Voicemail
Special Note If you do not know your voicemail security code, you will have to contact Client Services. Directions Dial ‘425-1777’ to access UTC voicemail Dial ‘423-425-1777’ if

How to remove Office license on macOS

  1. Knowledge Base
  2. Applications
This article provides step-by-step instructions for how to uninstall Office 365 on MacOs. ... This article is the solution for the following error message on Office for macOS: "Your account abc123@utc.edu doesn’t allow editing on this Mac" Close all Office applications that are open

Spring 2023 Storage Quota Changes for Google Accounts

  1. Knowledge Base
  2. Email
  3. Mocsmail+
storing files, visit https://utc.edu/mocsmail.  For information on what happens to your account once you graduate or leave the university, please visit https://utc.teamdynamix.com/TDClient/2717/Portal

Reset Avaya Password

  1. Knowledge Base
  2. Phones
This article provides instructions for resetting your Avaya (phone) password. NOTE: This process does not apply for voicemail resets. ... ://myphonepassword.utc.edu while on campus or connected to the VPN  For assistance with any VPN related issues, please contact the Helpdesk  Email: ithelp@utc.edu

Digital Signatures

  1. Knowledge Base
  2. Applications
  3. Adobe Acrobat
from an existing digital signature or create one. If you don't already have one on this computer, select "A new digital ID I want to create now"   Select Next   The next window asks where