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Sync MocsMail+ to Apple iOS

  1. Knowledge Base
  2. Email
  3. Mocsmail+
Directions Open Settings   Select ‘Mail, Contacts, Calendars’   Select ‘Add Account’   Select ‘Google’   Under the ‘Email’ field, enter your UTC email address (ex. abc123@mocs.utc.edu)   Under the ‘Password’ field, enter your UTC password   Select ‘Next’

Make an International Call

  1. Knowledge Base
  2. Phones
  3. International Calls
Directions From any long distance activated campus extension press 9, 1, 011 (to exit US code) then the country code you are trying to reach.

Sync Office 365 to Apple iOS

  1. Knowledge Base
  2. Email
  3. Office 365
Directions Open Settings   Select ‘Mail, Contacts, and Calendars’   Select ‘Add Account’   Select ‘Microsoft Exchange’   Enter your UTC email address (ex. abc123@utc.edu

Encrypt Your Storage Device(s) Using a Windows Computer

  1. Knowledge Base
  2. Security
  3. Encrypt a Storage Device
an administrator of your machine, you will need to contact the Help Desk to enter the administrator credentials  Directions Open File Explorer and click 'This PC' Under 'Devices and

Connect Your Apple Computer to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
’ field, enter your UTC ID password   Select ‘Download’   After the download has completed, mount the ‘FortiNAC Persistent Agent.dmg’ file by double clicking it   Run the ‘FortiNAC

Use a Sponsored Guest Account

  1. Knowledge Base
  2. Network
  3. Guest Network
account. You must sign up for access on each device you want to use. Accounts have a limited number of uses. Accounts are commonly created for events, and as such, the ability to log into the

Avaya Voicemail Quick Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
Directions for Answering and Making Calls                 Placing a call to an on-campus extension: ·         Lift the handset and dial the 4-digit extension ·         Press the Speaker

Avaya Phone Menu Quick Reference Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
Scrolling and navigation When navigating through the options and features on your telephone display, use the navigation arrows to scroll and buttons to select lines or options. Use the up and

23-24 EDO Performance and Planning

  1. Knowledge Base
  2. Applications
  3. Digital Measures
This guide is for the Old 23-24 EDO. To get a high-level view of our new system (beginning Spring 2024), you can start with this page: https://www.utc.edu/academic-affairs/digital-measures/edo

Zoom License Types: Pro and Basic

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
browser, go to tennessee.zoom.us and select "Create or Edit Account" to log in. Click on the Profile icon in the upper right to review license type or from the Profile page locate the Account section on

Connect your Android device to the UTC VPN

  1. Knowledge Base
  2. Network
  3. VPN
Special Notes The UTC VPN requires two-factor authentication with Duo.  If you have never set up Duo before, please visit Setting up Two-Factor Authentication (Duo) to get started. The UTC

Spring 2023 Storage Quota Changes for Google Accounts

  1. Knowledge Base
  2. Email
  3. Mocsmail+
total of 99.9% of UTC accounts are already within the new storage quotas of 100GB for students and 500GB for faculty and staff.  However, we encourage you to remove any unnecessary files to ensure you

Use the Duo Mobile App to Generate a Passcode

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Avaya J179 Phone User Quick Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
Directions Adding a person to an active call (Conferencing) ·         During a call, on the Phone screen, press More > Conf. o   The phone puts the existing call on hold ·         Call

Unsubscribe from a @raven.utc.edu Listserv

  1. Knowledge Base
  2. Email
  3. Listservs
Special Note Some listservs are locked and do not allow you to unsubscribe. Directions Open your preferred web browser to: http://raven.utc.edu   Under the ‘List Name’ column, find