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Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

How to re-add your UTC email account in Outlook (macOS)

  1. Knowledge Base
  2. Email
  3. Outlook
Sign out of your UTC account in Outlook.   Add your UTC email account back to Outlook by entering your O365 username, typically UTCID@utc.edu.

Check if You Are an Administrator on Your Windows Computer

  1. Knowledge Base
  2. Security
  3. Check if You Are an Administrator
Directions Open the Start Menu and type in 'users' Click 'Add, edit, or remove other users' Your screen will show 'CHA \ [your UTC ID] If 'Administrator' appears below your UTC ID

Get Started with IT: Accessing your Account (Employees)

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
Activate Your Account Visit utc.edu/pw to complete the first-time password setup or to reset your password if you're already a UTC user.  Duo Enroll in Duo (two-factor authentication) for

Get Started with IT: Additional Services for Students

  1. Knowledge Base
  2. Get Started with IT
  3. Students
Security  Find helpful resources related to security, such as how to report Spam Email and Suspected Phishing Attempts in the IT Knowledge Base. Check phishbowl.utc.edu for phishing emails. Beware

Obtaining Adobe Creative Cloud - Start Here

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Special Note Effective 2019, the UT system has renewed its system-wide contract with Adobe for Creative Cloud. The new contract licensing format for Creative Cloud is based on a subscription model

Configure the iOS Outlook app for MocsMail+

  1. Knowledge Base
  2. Email
  3. Outlook
Directions Open the Outlook iOS app   Select 'Add an Account' If you have already set up an account in the Outlook app: Select the ‘Settings’ tab Select ‘Add Account

Connect Your Apple iOS Device to the UTC-Secure Network

  1. Knowledge Base
  2. Network
  3. UTC-Secure Wireless Network
Directions ** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure. Open ‘Settings’   Select ‘Wi-Fi

Connect Your Android Device to the UTC-Secure Network

  1. Knowledge Base
  2. Network
  3. UTC-Secure Wireless Network
Directions ** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure. Open ‘Settings’   Select ‘Wi-Fi

Summer 2023: MocsMail Changes for Alumni and Former Students Accounts

  1. Knowledge Base
  2. Email
  3. Mocsmail+
As many of you know, UTC offers enrolled students the option to store files or collaborate using a Google (MocsMail) account or a Microsoft O365 account.  Google has removed unlimited storage options

Sponsor Internet Access for an Individual Guest

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
Special Note If you are a guest wanting to obtain internet access, you will need a current member of UTC faculty or staff to sponsor your account. Directions Open your preferred web

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
Directions If you’re going to be connecting to the lab computer from off campus, make sure you have installed the VPN client (GlobalProtect) and connected the VPN to campus. How to

Connect Your Android Device to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your

Phishing Update: UT Emergency Alert! Important Update

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
Verdict: Confirmed Phish Subject: UT Emergency Alert! Important Update Date First Reported: 4/15/2024 3:55:42 PM Body of Message will contain or be similar to: From:  Sent

Encrypt an Email with the Outlook Web Application

  1. Knowledge Base
  2. Security
  3. Email Encryption
Special Notes These steps are for the Outlook web application. If you are using the Outlook desktop application, find those instructions here. These instructions will not work for the Outlook