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Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Check if You Are an Administrator on Your Apple Computer

  1. Knowledge Base
  2. Security
  3. Check if You Are an Administrator
Directions Click the Apple icon in the top left of the screen and select 'System Preferences' Click 'Users & Groups' Your name will appear on the left side of the window If 'Admin

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
Table of Contents Who is coordinating the Computer Refresh Program? Who is eligible to receive a new device?  What will I need to provide to check if I'm eligible to receive a new device

Connect Your Apple Computer to the UTC-Secure Network

  1. Knowledge Base
  2. Network
  3. UTC-Secure Wireless Network
Directions ** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure. Connect to the ‘UTC’ network   Open your

Supported and Unsupported Devices on the UTC Network

  1. Knowledge Base
  2. Network
  3. Device Support
UTC’s goal is to not to prevent any type of device from being used on the network, but there are many devices out there meant to be used at home and are not capable of working on an enterprise

Get Started with IT: Additional Services for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
Desktop Support Desktop Support offers a wide range of assistance with hardware needs including: hardware diagnostics and repair, data consultation, virus scan and clean, new hardware consultation

Receiving SMS Text Messages and Emails from UTC-ALERT

  1. Knowledge Base
  2. Accounts
  3. UTC-ALERT
Special Note UTC-ALERT does not distribute advertising or other promotional content. Users pay no fees, other than any individual fees associated with SMS text messaging services. Some cellular

Sponsor Internet Access for Multiple Guests or a Conference/Event

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
Special Note If you are a guest wanting to obtain internet access, you will need a current member of UTC faculty or staff to sponsor your account. Directions Open your preferred web

Virtual EMS FAQs

  1. Knowledge Base
  2. Applications
  3. Online Space Requests
. Creating a reservation through Virtual EMS places a “hold” on the space and does not allow for other groups to book the same space. Email and phone requests do not place a hold on a space. In addition

Phishing Update: IMPORTANT UPDATE FOR UNIVERSITY OF TENNESSEE STUDENTS AND STAFF

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
Verdict: Confirmed Phish Subject: IMPORTANT UPDATE FOR UNIVERSITY OF TENNESSEE STUDENTS AND STAFF Date First Reported: 3/27/2024 2:02:50 PM Body of Message will contain or be

Phishing Update: EARN $400 WEEKLY DOING SURVEY AND GIVING FEEDBACK

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
Verdict: Confirmed Phish Subject: EARN $400 WEEKLY DOING SURVEY AND GIVING FEEDBACK Date First Reported: 4/25/2024 5:53:48 PM Body of Message will contain or be similar to: From

Retrieve Message Headers (Outlook)

  1. Knowledge Base
  2. Security
  3. Retrieve Message Headers
Directions Outlook for Windows Double-click the email so it opens in a new window. Select 'File'. Select 'Properties' Copy the contents in the 'Internet Headers' box and paste them in

Install the EMS Client

  1. Knowledge Base
  2. Applications
  3. EMS Desktop Client
Refresh the page and two files should start to download Select the file that just downloaded called EMSApplication Note: If you are asked for an EMS Web Deploy configuration URL, you did not properly disable your pop-up blocker or allow the second file to download.

Connect Your Nintendo DS(i) to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Step One: Directions (on device) Open ‘System Settings’   Select ‘Internet’   Select ‘Connection Settings’   Select ‘Advanced Setup’   Select an empty connection file

Using Citrix

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
What is Citrix? Citrix is an online service that functions as a remote desktop computer. The goal of Citrix is to unify your desktops, files, and apps in a single cloud space and then allow you to