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Office 365 FAQs

  1. Knowledge Base
  2. Email
  3. Office 365
date with the latest releases from Microsoft (currently Microsoft 365 Apps) Office Mobile access for iOS, iPadOS and Android devices Create and store Word, Excel, PowerPoint, Access, OneNote, and

Outlook Online Meetings

  1. Knowledge Base
  2. Email
  3. Outlook
Access, iOS, and Android) In Outlook, schedule a meeting with other people as you normally would. The Teams meeting toggle may turn on when you add an attendee. Select the Teams meeting toggle

Zoom Meeting Instructions for Students

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
.   Click here to download the Zoom app for your computer.   You can also find the free Zoom app for your Android or iOS device in your app store.   Click on the Home Button.   Click

Enroll Your Device in Two-Factor Authentication

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
iOS Directions to setup your account Please note that if you begin DUO enrollment but do not complete it, this can cause errors when accessing DUO secured applications/sites. Please fully

Supported and Unsupported Devices on the UTC Network

  1. Knowledge Base
  2. Network
  3. Device Support
for processing. Supported Devices Traditional: Any device running Windows 7 and higher Any device running MacOS 10.7 and higher Any device running Linux Any device running iOS or

Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch

  1. Knowledge Base
  2. Applications
  3. Mocs Card
get started: iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS Apple Watch Series 1 or later running the latest version of watchOS Apple ID signed into iCloud

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
receive a new device? You will need to provide a Service Tag Number if your primary machine is a Dell/Windows device or your device's Serial Number if your primary device is an Apple/MacOs device

Mocs Card: Apple Wallet FAQs

  1. Knowledge Base
  2. Applications
  3. Mocs Card
version of iOS Apple Watch Series 1 or later running the latest version of watchOS Apple ID signed into iCloud GET Mobile app from the App Store Your University of Tennessee (UT) NetID, password

Digital Measures Frequently Asked Questions (FAQ)

  1. Knowledge Base
  2. Applications
  3. Digital Measures
Table of Contents How do I log into Digital Measures to update or change my information? How do I export a CV from Digital Measures? How do I import a CV into Digital Measures? If I change

Enabling a Virtual Background in Settings

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
Directions (All accounts) To enable the Virtual Background feature for all members of your organization: Sign in to the Zoom web portal as an administrator with permission to edit Account

Installing Creative Cloud Applications

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or

Updating Faculty Web Profile Information

  1. Knowledge Base
  2. Applications
  3. Digital Measures
Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular

Start A Screen Share Meeting

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
Directions If you would like to start an instant meeting for screen share (no video) or an audio-only meeting, you can do so by selecting the "Start with no video" at the Home tab. After

Encrypt an Email with the Outlook Application

  1. Knowledge Base
  2. Security
  3. Email Encryption
Special Notes These steps are for the Outlook desktop application. If you are using the Outlook web application, find those instructions here. These instructions will not work for the Outlook

How do I manage my team’s permissions?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
If you are an owner of your team’s SharePoint Site, Microsoft O365 Group, or Microsoft Teams you can manage your team’s permission levels. Follow the instructions below depending on the environment