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Get Started with IT: Resources for Employees
Storage and Collaboration
Do you need to work on documents, spreadsheets and presentations with your team? Storage options for departments and teams can be found here. If you need to send files
Equipment for Teaching
and/or Classroom Headset
List of Locations
Asynchronous Recording (Lecture Capture)
Kaltura Capture + Canvas Studio + Camtasia
Webcam and/or Headset
Contact your department
Canvas Inbox
have an active enrollment in the course, and you cannot send messages in a course unless it is published.
Once a course has concluded, you can no longer message students in that course.
When would
Connect Your Windows Computer to the UTC-Secure Network
Directions
** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure.
Connect to the ‘UTC’ network
Open your
Connect Your Apple Computer to the UTC-Secure Network
Directions
** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure.
Connect to the ‘UTC’ network
Open your
Extra Stock Images
access these images:
Although this error indicates that your administrator can add Adobe Stock to your account, these images are not included in the current university contract and cannot be added to
Connect Your Apple iOS Device to the UTC Network
to install the FortiNAC agent”
Open ‘Settings’
Select ‘Safari’
Turn ‘Request Desktop Site’ off
Refresh the webpage and attempt the directions again
Restore Access to Duo
name and hit enter
Verify your NetID
You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone
If you do not have a mobile device capable of
Sponsor Internet Access for an Individual Guest
browser to: https://ithelp.utc.edu
Select the "Need Something?" button to proceed to the Service Catalog
Select the 'Accounts & Access' category
Select the 'Sponsor Internet Access' category and
Update Your Directory Information
Special Note
The fields after the ‘Mail Stop’ field are special use and will not be covered in this knowledge base article.
Directions
Open your preferred web browser to: https
Connect Your Microsoft Xbox One to the UTC Network
Select 'Game Console'
Select 'Xbox One' in the drop down menu labeled 'Device Type'
Type in your Xbox One's MAC address
Enter your UTC ID and Password
Select 'Submit
Zoom Login Instructions
How to log into Zoom
Open your browser to www.zoom.us
Click on Sign In
Click on the Key that is labeled SSO
For the Company Domain, enter tennessee and click
Log into Departmental Shared Mailboxes
application.
In the bottom-left corner of the desktop application, look for your shared mailbox accounts.
CLICK on the arrow to the left to expand and check for mail.
If you do not see your shared mailboxes, please contact IT at (423) 425-4000.
Software for Employees
website. Examples of available software are MATLAB, SPSS, SAS and EndNote. Download instructions can be found here.
All other software currently available to Faculty and Staff for download and
Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)
A troubleshooting guide if you can't open SharePoint, O365 Groups or Teams stored files using the File Explorer after syncing them to your local computer or device and the files are still in the cloud. ... The instructions below will guide you through possible solutions if you can't open SharePoint stored files using the File Explorer after syncing them to your local computer or device and the files