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Get Started with IT: Resources for Employees

Storage and Collaboration Do you need to work on documents, spreadsheets and presentations with your team? Storage options for departments and teams can be found here. If you need to send files

Equipment for Teaching

and/or Classroom Headset List of Locations  Asynchronous Recording (Lecture Capture) Kaltura Capture + Canvas Studio + Camtasia Webcam and/or Headset Contact your department

Canvas Inbox

have an active enrollment in the course, and you cannot send messages in a course unless it is published. Once a course has concluded, you can no longer message students in that course. When would

Connect Your Windows Computer to the UTC-Secure Network

Directions ** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure. Connect to the ‘UTC’ network   Open your

Connect Your Apple Computer to the UTC-Secure Network

Directions ** Note: Please be sure to connect your device to the UTC wireless network and register it before trying to connect to UTC Secure. Connect to the ‘UTC’ network   Open your

Extra Stock Images

access these images: Although this error indicates that your administrator can add Adobe Stock to your account, these images are not included in the current university contract and cannot be added to

Connect Your Apple iOS Device to the UTC Network

to install the FortiNAC agent” Open ‘Settings’   Select ‘Safari’   Turn ‘Request Desktop Site’ off   Refresh the webpage and attempt the directions again

Restore Access to Duo

name and hit enter Verify your NetID You will need a device capable of browsing the Internet (tablet or computer) to enroll your phone If you do not have a mobile device capable of

Sponsor Internet Access for an Individual Guest

browser to: https://ithelp.utc.edu Select the "Need Something?" button to proceed to the Service Catalog Select the 'Accounts & Access' category Select the 'Sponsor Internet Access' category and

Update Your Directory Information

Special Note The fields after the ‘Mail Stop’ field are special use and will not be covered in this knowledge base article. Directions Open your preferred web browser to: https

Connect Your Microsoft Xbox One to the UTC Network

  Select 'Game Console'   Select 'Xbox One' in the drop down menu labeled 'Device Type'   Type in your Xbox One's MAC address   Enter your UTC ID and Password   Select 'Submit

Zoom Login Instructions

How to log into Zoom Open your browser to www.zoom.us Click on Sign In Click on the Key that is labeled SSO    For the Company Domain, enter tennessee and click

Log into Departmental Shared Mailboxes

application. In the bottom-left corner of the desktop application, look for your shared mailbox accounts. CLICK on the arrow to the left to expand and check for mail. If you do not see your shared mailboxes, please contact IT at (423) 425-4000.

Software for Employees

website. Examples of available software are MATLAB, SPSS, SAS and EndNote. Download instructions can be found here. All other software currently available to Faculty and Staff for download and

Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)

A troubleshooting guide if you can't open SharePoint, O365 Groups or Teams stored files using the File Explorer after syncing them to your local computer or device and the files are still in the cloud. ... The instructions below will guide you through possible solutions if you can't open SharePoint stored files using the File Explorer after syncing them to your local computer or device and the files