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Check if You Are an Administrator on Your Apple Computer
Directions
Click the Apple icon in the top left of the screen and select 'System Preferences'
Click 'Users & Groups'
Your name will appear on the left side of the window
If 'Admin
Finding the MAC Address for Your Chromecast
.
Android
Open your phone’s device settings.
Under “Wireless & networks,” touch Wi-Fi.
Connect to the broadcasted Chromecast SSID (e.g. Chromecast0256).
Once connected, navigate
Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)
A troubleshooting guide if you can't open SharePoint, O365 Groups or Teams stored files using the File Explorer after syncing them to your local computer or device and the files are still in the cloud. ... The instructions below will guide you through possible solutions if you can't open SharePoint stored files using the File Explorer after syncing them to your local computer or device and the files
Finding the MAC Address for Your Google Home/Google Home Mini
Directions
Google Home
Ensure you have the Google Home application installed on your smartphone or mobile device.
Open the application and set up your Google Home.
To obtain
Get Started with IT: Technology on Campus (Students)
Connect to UTC’s Network
Connecting to UTC’s network is different depending on the type of device you are trying to connect.
Mobile Devices: Select the UTC network (simply named UTC) on your
Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch
App Store
Your University of Tennessee (UT) NetID, password, and access to a device that is setup to access your UTC Two-Factor Authentication (DUO) verification.
Adding your UTC MocsCard to
Get Started with IT: Residence Hall Technology (Students)
Cable TV is available in all UTC residence halls. Learn more here.
Wireless Network
Learn how to register your device to the UTC wireless network here.
3-Step Guide to Hunter Hall Classroom Technology
A guide with step-by-step instructions for using technology in the classroom for Hunter Hall for Fall 2022. ... : Connect your laptop, tablet, or smart phone to the UTC network and follow the steps below to connect your device using the Vivi app (start at #1 below). IT recommends downloading the app ahead of time
Avaya Mobility Apps
download and install
Navigate to https://myphone.utc.edu/ while on the VPN or on-campus network
OR
On the mobile device for:
Android: Open the Play Store application
ViVi Software - Classrooms
This article provides step-by-step instructions for how to connect a device to the ViVi systems in classrooms and conference rooms. ... appropriate step below for your device
University Computers
Windows Devices - Open Software Center and install the Vivi application
Apple Devices - Open Self Service and install the Vivi
Sync Office 365 to Apple iOS
'Accept'
Choose the services you want to sync with your iOS device
Select 'Save'
Citrix Troubleshooting Guide
password for UTC.
How do I work on a file that is currently saved to my device?
You can upload files on your device to the Citrix Receiver.
Hover over the three lines at the top of
Using Citrix
through the Receiver but can be accessed by the browser (lite) version.
The Citrix Receiver can view your local device where the lite version is not able.
Refer to the Citrix Troubleshooting Guide for more help.
Use a Sponsored Guest Account
.
Directions
Connect to the wired network or to the 'UTC' WiFi.
Note: The 'UTC-Secure' WiFi is not available to sponsored accounts at this time.
Open your preferred web browser
Restore Access to Duo
2fa ... Special Notes
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full