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Finding the MAC Address for Your Google Home/Google Home Mini

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Directions Google Home Ensure you have the Google Home application installed on your smartphone or mobile device.   Open the application and set up your Google Home.   To obtain

Citrix Troubleshooting Guide

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
.   Enter your confirmed NetID and UTC password.   Click Continue at the bottom of the page.   Enter your new password. Changing your password through UTK will also change your

Using Citrix

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
must have changed your password at https://ds.utk.edu/passwords where you may log in using your UTC credentials (your UTC ID will be the NetID). Once you have changed your password, follow these

Connect to the Eduroam Network

  1. Knowledge Base
  2. Network
  3. Guest Network
  Directions (after traveling) Connect to the Eduroam network   Under the ‘Username’ field, enter your UTC email in utcid@utc.edu format (ex. abc123@utc.edu)   Under the ‘Password’ field, enter your UTC password

How to locate your Signatures, Mailbox Rules, and Contact Lists

  1. Knowledge Base
  2. Communication and Collaboration
  3. Outlook (Email)
How to locate your Signatures, Mailbox Rules, and Contact Lists. ... Please make note of any signatures, mailbox rules, or contact lists that you have created in the Outlook desktop application. Below are instructions on how to locate your signatures, mailbox rules

Sponsor Internet Access for Multiple Guests or a Conference/Event

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
Access' category and click the 'Request Service' button on the following page   If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field

Sponsor Internet Access for an Individual Guest

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
click the 'Request Service' button on the following page If prompted to sign in, under the ‘User ID’ field, enter your UTC ID (ex. abc123) Under the ‘Password’ field, enter your UTC password

Avaya Mobility Apps

  1. Knowledge Base
  2. Phones
  3. VoIP
License Agreement          Select configure my account          Enter your UTC provided email address          Enter your 4-digit office extension          Enter your password and tap next

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
connect your Windows computer to the utc vpn   Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password. https://remoteaccess.labstats.com/university-of

Use the Duo Mobile App to Generate a Passcode

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
 'University of Tennesee' Enter the passcode into the Duo login screen You can change your preferences to prompt you for a Duo push notification or a passcode by going to https://ds.tennessee.edu/passwords/2famgmt.asp .

Microsoft O365 Checklist for Alumni

  1. Knowledge Base
  2. Email
  3. Office 365
Please follow the the checklist below to move any documents you need in your Microsoft O365 account to a personal account when you graduate or leave UTC. For more information on what happens to

Using Microsoft Teams

  1. Knowledge Base
  2. Communication and Collaboration
  3. Microsoft Teams
Directions Navigate to https://teams.microsoft.com   Login with your UTC email address and UTC login password.   You can use the Teams app on your phone, the Teams desktop app on

Get Started with IT: Preparing for Classes (Students)

  1. Knowledge Base
  2. Get Started with IT
  3. Students
Activate Your UTC Account Your UTC account is your key to a wide array of online services at UTC. Visit Account Activation to get started with setting up your password for the first time. To

Sign Up for Guest Network Access

  1. Knowledge Base
  2. Network
  3. Guest Network
. You must sign up for access on each device you want to use.   Directions Connect to the 'UTC' network (wired or wireless) Open your preferred web browser. If not automatically

Sponsor Affiliate Accounts

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
browser to: Affiliate Service Request   Under the 'Username' field, enter your UTC ID (ex. abc123)   Under the 'Password' field, enter your UTC password   Select 'Log In