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Mocs Card: Android FAQs
network connectivity, as your Mobile Mocs Card is stored on your device.
Troubleshooting
GET indicates “Mobile ID Installed (not ready).” What do I do?
Check the app permissions. To see
Install the EMS Client
Directions
Go to http://getems.utc.edu
(Note: If you are off-campus, this link will only work with the UTC VPN active on your device. Information on obtaining and setting up the VPN
Restore Access to Duo
Special Notes
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Zoom Login Instructions
How to log into Zoom
Open your browser to www.zoom.us
Click on Sign In
Click on the Key that is labeled SSO
For the Company Domain, enter tennessee and click
Manage Duo Settings and Enrolled Devices
Before you begin
You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID:
Visit https://directory.utk.edu/
Type your full
Browsing Locations
View a Specific Building
Visit https://reservations.utc.edu/
Sign in using your UTC ID and Password
Select Locations from the side navigation
Under filters, select Add/Remove Locations
Blocked applications
network ... : Anydesk, LogMeIn, TeamViewer, Wireguard, Zerotier
Why: These applications permit remote access into UTC's network through an unapproved method
Alternatives:
If you want remote access to
Check to see if OneDrive is Syncing
The following article shows you how to check if your OneDrive files are synced to the cloud from your local device (Windows & Macs) ... Ensuring OneDrive is Syncing
It is important to ensure that your OneDrive sync client is working properly so that you don’t lose data, or don’t have access to the latest version of a file when you
Updating Faculty Web Profile Information
Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular
Obtaining Adobe Creative Cloud - Start Here
that will require annual renewal. The new license format will be specific to individual users, and will require UTC IT to assign licenses to employees in order to use Adobe products.
Cost
Zoom License Types: Pro and Basic
300 participants
Assign a co-host once a meeting starts
Provided to all UTC staff
At UTC, faculty and students receive a Licensed (Pro) account when they sign into their Zoom account
Virtual EMS FAQs
Information, which may further delay the process of booking space. Virtual EMS collects all the pertinent information about your event.
How do I log in to Virtual EMS?
You must use your UTC ID
Naming Files and Folders
This article provides information and best practices you can adopt in your file management to ensure that your files and folders don’t fail to sync or upload in OneDrive, Teams, or SharePoint. ... these limits will cause an error when moving files online or syncing your OneDrive. Please note that the sync function adds the overhead of “C:\Users\[your UTC ID]\University of Tennessee\[your folder
Computer Refresh Frequently Asked Questions (FAQs)
refresh@utc.edu, we will consult with you to determine the best configuration for your needs.
How much will it cost?
The University contributes up to $1,400 toward a refreshed device and certain
Office 365 FAQs
Publisher files locally on your computer
Connect your email account to the Outlook desktop client, opening more features to use with your email and calendars