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Downloading and Installing Creative Cloud

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Before you can install the Adobe applications, you must first install the Creative Cloud Desktop. If you have already installed Creative Cloud Desktop, learn how to install Creative Cloud

Enabling a Virtual Background in Settings

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
Directions (All accounts) To enable the Virtual Background feature for all members of your organization: Sign in to the Zoom web portal as an administrator with permission to edit Account

Finding the MAC Address for Your Chromecast

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Directions First ensure that you have the Google Cast application, which can be found on the App Store and Google Play Store for both iOS and Android devices. Also, make sure that your Chromecast

Sign In or Out of Your UTC Adobe Account

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Signing Out For access to Adobe’s Creative Cloud software, you must first be provided a license to do so. If you do not have a license assigned to your account, please proceed to the following URL

Request UTC VPN Account Elevation

  1. Knowledge Base
  2. Accounts
  3. VPN
Special Note All UTC faculty, staff, and students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged

Encrypt an Email with the Outlook Application

  1. Knowledge Base
  2. Security
  3. Email Encryption
Special Notes These steps are for the Outlook desktop application. If you are using the Outlook web application, find those instructions here. These instructions will not work for the Outlook

Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch

  1. Knowledge Base
  2. Applications
  3. Mocs Card
Ensure that you have an approved photo on file. If you are not sure if you have an approved photo, please visit the Mocs Card Office’s page on how to view and submit a photo. GET Mobile app from the

Improvements to O365 and UTC Device Security

  1. Knowledge Base
  2. Security
Posted August 12th, 2022 UTC will be upgrading the Microsoft licenses for faculty and staff in the month of August. The new licenses will provide improved security for UTC computers and Microsoft

Connect Your Apple TV to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Step One: Directions (on device) Note:  If you are powering on a brand new TV for the first time, you may need to connect it to a network other than UTC’s for it to complete its out-of-the-box

Edit Your Email Signature Using Outlook Web App

  1. Knowledge Base
  2. Email
  3. Outlook
Directions Open your preferred web browser to: https://outlook.office.com   Under the ‘User name’ field, enter your UTC ID (ex. abc123)   Under the ‘Password’ field, enter your UTC

Connect Your Apple iOS Device to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your

Finding the MAC Address for Your Google Home/Google Home Mini

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Directions Google Home Ensure you have the Google Home application installed on your smartphone or mobile device.   Open the application and set up your Google Home.   To obtain

Report a Suspected Spam/Phishing Email

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
Differences between Spam and Phishing: Spam: Unsolicited May be an actual vendor selling services, but does not respond when you ask them to stop sending you emails Can still be damaging

Subscribe to a @raven.utc.edu Listserv

  1. Knowledge Base
  2. Email
  3. Listservs
Special Note Some listservs are closed and will not allow additional subscribers. Directions Open your preferred web browser to: http://raven.utc.edu   Under the ‘List Name’ column

Installing Creative Cloud Applications

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Directions Launch the Creative Cloud desktop app. Sign into your account by entering UTCID@tennessee.edu in the Email Address field. Tab to the next field, select Enter/Return, or