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Get Started with IT: Accessing your Account (Employees)

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
better password protection. UTC Email  You can check your email when you are away from campus with a web browser, with the Outlook client, or on your phone or mobile device. If you will be away

Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
installing Duo, you can request a hardware token here: https://utc.teamdynamix.com/TDClient/2717/Portal/Requests/ServiceDet?ID=49798 Check to see if your phone is supported by duo here: Android iOS

Computer Refresh List

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
System, it is recommended that your new device is of the same device type/OS as your previous device (Old MacBook --> New Macbook or Old Dell/Windows laptop --> New Dell/Windows laptop) to avoid any

Improvements to O365 and UTC Device Security

  1. Knowledge Base
  2. Security
the University’s antimalware software. Information Technology will remove Malwarebytes on Tuesday, August 16th, which will allow Windows Defender to return to active duty. In September, IT will enable

How do I manage shared files in OneDrive?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
web and mobile application. You can also sync your OneDrive cloud to your computer, click here to learn how. OneDrive on the web (Windows and MacOS)   Access your shared files  Open

Supported and Unsupported Devices on the UTC Network

  1. Knowledge Base
  2. Network
  3. Device Support
for processing. Supported Devices Traditional: Any device running Windows 7 and higher Any device running MacOS 10.7 and higher Any device running Linux Any device running iOS or

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
receive a new device? You will need to provide a Service Tag Number if your primary machine is a Dell/Windows device or your device's Serial Number if your primary device is an Apple/MacOs device

Updating Faculty Web Profile Information

  1. Knowledge Base
  2. Applications
  3. Digital Measures
can either drag the file you wish to upload from your computer in the box provided or click it to open a file explorer window. Note: If you need a professional headshot taken, please fill

Discouraging Zoombombing

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
Participants at the bottom of your Zoom window. In the Participants pop-up, click the button that says Lock Meeting.   Keep in mind that if you lock the meeting, those inadvertently bumped out

Connect Your Smart TV to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
call IT Client Services at 423-425-4000. Amazon FireStick  Go to Settings (usually a gear icon from the main menu)  Select “Device” or “My Fire TV” (the exact wording depends on the version

Cable TV FAQs

  1. Knowledge Base
  2. Cable TV
”. Cable Search Selection Then hit auto scan and wait until channel scanning is complete. If issues with the plug in the wall affects the TV then contact Client Services. Tell them your issue

Mocs Card: Android FAQs

  1. Knowledge Base
  2. Applications
  3. Mocs Card
network connectivity, as your Mobile Mocs Card is stored on your device.   Troubleshooting GET indicates “Mobile ID Installed (not ready).” What do I do? Check the app permissions. To see

Virtual EMS FAQs

  1. Knowledge Base
  2. Applications
  3. Online Space Requests
” group in Virtual EMS. Learn More Here. My group/department list is blank or incorrect Click on the magnifying glass icon to the right of the group list. A new window will pop-up, type your

23-24 EDO Performance and Planning

  1. Knowledge Base
  2. Applications
  3. Digital Measures
revisions or edits select Actions at the top of the page then select Send Back to Previous Step. A new window will pop-up providing you a space to give feedback for edits and to assign a new deadline for