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Connect Your Apple iOS Device to the UTC Network

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
If you are being asked to re-register your device every 24-48 hours or every time you connect to the UTC Wifi, please click here for instructions on turning off the randomized mac address for your

Troubleshooting SharePoint/OneDrive Syncing Issues (Microsoft Windows)

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
files from the File Manager, open SharePoint on the web and make sure you can access and open the files.  Verify that you are signed in with your Microsoft username (usually utcid@utc.edu

How often do I have to change my UTC password?

  1. Knowledge Base
  2. Accounts
  3. UTC Accounts
you have access to IRIS your UTCID password will expire every 60 days. The IRIS system is the University of Tennessee's SAP application suite.  IRIS is the umbrella system for all payroll, HR

Outlook Online Meetings

  1. Knowledge Base
  2. Email
  3. Outlook
can remove online hosting only while you’re creating the meeting, but not after you send the invitation.   Directions to Disable Feature Globally for Your Account (Outlook Web Access or

23-24 EDO Performance and Planning

  1. Knowledge Base
  2. Applications
  3. Digital Measures
to work within this page during multiple sessions, just select Actions at the top of the page then Save before you navigate away. Saving often will ensure your information is not lost.   When you

Mocs Card: Add your Mocs Card to your Android phone

  1. Knowledge Base
  2. Applications
  3. Mocs Card
your Digital Mocs Card for door access, printing and other services. *If your Android phone does not allow building access, verify NFC is enabled on the device. Instructions vary by device, but

Sign In or Out of Your UTC Adobe Account

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
Signing Out For access to Adobe’s Creative Cloud software, you must first be provided a license to do so. If you do not have a license assigned to your account, please proceed to the following URL

How do I manage shared files in OneDrive?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
If your department or team uses O365 Groups as their online file storage solution, you can access and manage your group’s document library within OneDrive. Learn below how to navigate OneDrive on the

Phishing Update: UT Emergency Alert! Important Update

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
your mobile phone for easier access.(CLICK HERE)Sincerely!IT Help DeskTHE UNIVERSITY OF TENNESSEE, ALL CAMPUS,

Office 365 FAQs

  1. Knowledge Base
  2. Email
  3. Office 365
: Access to Word, PowerPoint, Excel, and OneNote from your web browser OneDrive for Business – Online document storage with up to 5 TB of storage Open, edit and share your Word, Excel, PowerPoint

Blocked applications

  1. Knowledge Base
  2. Network
  3. Application Support
federal or state government has mandated that these be blocked Alternatives: Wait until you are home Use cellular networks Use 3rd party VPN (see remote access section on this page

Mocs Card: Add your Mocs Card to Apple Wallet on iPhone and Apple Watch

  1. Knowledge Base
  2. Applications
  3. Mocs Card
the App Store Your University of Tennessee (UT) NetID, password, and access to a device that is setup to access your UTC Two-Factor Authentication (DUO) verification. Adding your UTC MocsCard

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
accessories. Departments are responsible for any overages.  When will I get my new device? Based on the timeline for this year’s Computer Refresh Program, our goal is to begin the department-by

Avaya Voicemail Quick Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
   6.       Choose greeting 1 for system generated, 2 to record your own    7.       Optional Tutorial 1   Accessing

Cable TV FAQs

  1. Knowledge Base
  2. Cable TV
and press “select”   You will receive a message “Cable Card”, arrow down to “continue” and press “select”   Now you will set up your internet connection, choose internet or telephone