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Citrix Troubleshooting Guide
I can’t sign in to apps.utk.edu.
If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID.
Visit https://directory.utk.edu/.
Enter your first and
ViVi Software - Classrooms
This article provides step-by-step instructions for how to connect a device to the ViVi systems in classrooms and conference rooms. ... appropriate step below for your device
University Computers
Windows Devices - Open Software Center and install the Vivi application
Apple Devices - Open Self Service and install the Vivi
Reset Avaya Password
Your deskphone and your mobile app may log out your extension
To log back in, to either, the username will be your four-digit extension ex. 1234 and your password will be the one you receive
How often do I have to change my UTC password?
Password expiration notices are sent out a minimum of 7 days prior to your password expiration date. This expiration applies to all UTC systems like MocsMail, MyMocsNet, Canvas, Active Directory, and
Request UTC VPN Account Elevation
Special Note
All UTC faculty, staff, and students have access to the VPN. By default only UTC's publicly available services and the Internet are accessible. If you require access to privileged
Connect Your Apple TV to the UTC Network
'
Select 'Wi-Fi'
Select 'UTC'
Alternatively, connect an ethernet cable to the back of your TV and into an open port on the wall
Locate the MAC Address (sometimes called Wi-Fi Address
Outlook Online Meetings
All meetings now created in Outlook are automatically set to be online. This feature is currently available to users of Microsoft Teams and Skype for Business on desktop, web, mobile and Mac. In a
Spring 2023 Storage Quota Changes for Google Accounts
Storage Quotas Applied April 12, 2023
Storage Quotas for Google will be applied to all UTC accounts on April 12, 2023. This will impact services like Google Drive, Gmail, and Google Photos. A
Connect Your Windows Computer to the UTC VPN
VPN along with two-factor authentication is the only approved method of remote access to the University local network and connected resources. Other methods may be blocked.
All UTC faculty, staff, and
Connect Your Linux Computer to the UTC Network
Special Note
These instructions will work on Debian and RedHat based Linux distributions. These include operating systems such as Ubuntu, Mint, Pop!, Fedora, CentOS, and others.
Directions
Creating a Self-Signed Digital ID for Adobe Acrobat (Reader or DC)
1. In Acrobat, click the Edit menu and choose Preferences > Signatures.
2. On the right, click More for Identities & Trusted Certificates.
3. Select Digital IDs on the left, and then
Blocked applications
Any applications not listed on this page can be assumed to be allowed. Please note that these lists can be subject to change and may not be fully up to date at all times. If you have a question
Report a Suspected Spam/Phishing Email
Differences between Spam and Phishing:
Spam:
Unsolicited
May be an actual vendor selling services, but does not respond when you ask them to stop sending you emails
Can still be damaging
Google Checklist for Alumni
Please follow the the checklist below to move any email and documents you need in your MocsMail+ Google account to a personal account when you graduate or leave UTC.
For more information on what
Activate Your UTC Account
future, go to www.utc.edu/pw.
Directions
Open your preferred web browser to: https://ds.tennessee.edu/passwords/setup.asp.
Enter your NetID and click Continue. Your NetID is typically