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Citrix Troubleshooting Guide

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
password for UTC.   How do I work on a file that is currently saved to my device? You can upload files on your device to the Citrix Receiver.   Hover over the three lines at the top of

Sponsor Affiliate Accounts

  1. Knowledge Base
  2. Accounts
  3. Affiliate & Guest Accounts
browser to: Affiliate Service Request   Under the 'Username' field, enter your UTC ID (ex. abc123)   Under the 'Password' field, enter your UTC password   Select 'Log In

Online Forms and Surveys

  1. Knowledge Base
  2. Applications
UTC offers a variety of platforms for building and maintaining forms and surveys that you can choose from, depending on the type of elements you need to build. See the chart below to learn about the

Google Checklist for Alumni

  1. Knowledge Base
  2. Email
  3. Mocsmail+
Please follow the the checklist below to move any email and documents you need in your MocsMail+ Google account to a personal account when you graduate or leave UTC. For more information on what

Download files and folders from OneDrive

  1. Knowledge Base
  2. Applications
  3. Shared Data Drives
  4. OneDrive
You can download files and folders from Microsoft OneDrive to your computer with just a few clicks. Visit https://office.com and log in with your University email address and password. Click

Outlook Online Meetings

  1. Knowledge Base
  2. Email
  3. Outlook
future update Microsoft will add third-party online meeting add-ins. This setting applies to meetings with at least one attendee other than the organizer, and meetings with a duration less than 24

Zoom License Types: Pro and Basic

  1. Knowledge Base
  2. Communication and Collaboration
  3. Zoom
300 participants Assign a co-host once a meeting starts Provided to all UTC staff At UTC, faculty and students receive a Licensed (Pro) account when they sign into their Zoom account

Digital Measures Frequently Asked Questions (FAQ)

  1. Knowledge Base
  2. Applications
  3. Digital Measures
you want your CV data to begin and the "End Date"   Select the File Format you wish to utilize, such as "Microsoft Word (.doc)".   Click the “Run Report” which usually takes less

Computer Refresh Frequently Asked Questions (FAQs)

  1. Knowledge Base
  2. Hardware
  3. Computer Refresh Program
refresh@utc.edu, we will consult with you to determine the best configuration for your needs. How much will it cost? The University contributes up to $1,400 toward a refreshed device and certain

Updating Faculty Web Profile Information

  1. Knowledge Base
  2. Applications
  3. Digital Measures
Full-time Faculty at UTC have the ability to share and manage their own Faculty Profile page through Digital Measures. Using Digital Measures, faculty can choose to display or hide particular

Creating a BibTex File

  1. Knowledge Base
  2. Applications
  3. Digital Measures
from the service catalog here. You may also contact the UTC Client Services at Ithelp@utc.edu or by calling (423) 425-4000. 4. Select "Next" 5. Type in your UTCID and password 6

How do I manage my team’s permissions?

  1. Knowledge Base
  2. Communication and Collaboration
  3. Departmental File Storage
A basic guide on how to manage permission levels of your department's shared documents. ... and permissions  In your Microsoft Teams App, click Teams on the left navigation menu and select your team.  Click the ellipses icon (…) to the right of the team name and

Obtaining Adobe Creative Cloud - Start Here

  1. Knowledge Base
  2. Applications
  3. Adobe Creative Cloud
that will require annual renewal. The new license format will be specific to individual users, and will require UTC IT to assign licenses to employees in order to use Adobe products.  Cost

Avaya Voicemail Quick Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
icon appears on your display Retrieving a held call: ·         The [Resume] softkey will replace the [Hold] on the display ·         Press the [Resume] softkey to return to the call

Job Scams Circulating Campus

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
, send a reply asking to be removed from the email list. However, responding to unknown senders may simply verify that yours is a working email address and result in even more unwanted messages from