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Download from the UTK Software Distribution Website

  1. Knowledge Base
  2. Applications
  3. UTK Software
Special Note You must be a current UTC or UTK student or a faculty/staff member of the UT system in order to get software from the UTK Software Distribution website. Some software will not work

Change Your UTC Password

  1. Knowledge Base
  2. Accounts
  3. UTC Accounts
If you are a UTC student or employee and know your UT or UTC password, follow the instructions below to change your current password. To manage your account in the future, go to www.utc.edu/pw

Get Started with IT: Additional Services for Employees

  1. Knowledge Base
  2. Get Started with IT
  3. Employees
, and more. Equipment/Technology Request If you do not have the necessary resources to fulfill your classes or work responsibilities you may request additional equipment or technology

Encrypt Your Storage Device(s) Using an Apple Computer

  1. Knowledge Base
  2. Security
  3. Encrypt a Storage Device
Special Notes Depending on the size of the storage device, it may take some time for it to be encrypted You may continue to use your computer which the encryption takes place It is

Avaya J179 Phone User Quick Guide

  1. Knowledge Base
  2. Phones
  3. VoIP
Directions Adding a person to an active call (Conferencing) ·         During a call, on the Phone screen, press More > Conf. o   The phone puts the existing call on hold ·         Call

Importing Scholarly Activity

  1. Knowledge Base
  2. Applications
  3. Digital Measures
book chapters)" under the "Scholarship/Research" section 3. Select "Import Items" at the top right of the page 4. Select "Option A: Import a file exported from another system" Note

Citrix Troubleshooting Guide

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
I can’t sign in to apps.utk.edu. If your UTC ID and password do not work, check to make sure your NETID matches your UTC ID. Visit https://directory.utk.edu/.   Enter your first and

Sign Up for Guest Network Access

  1. Knowledge Base
  2. Network
  3. Guest Network
Special Notes Self-service guest access is limited to internet access only.  Local campus services will not be accessible.  If you require access to local campus resources, you must obtain a

Reset Avaya Password

  1. Knowledge Base
  2. Phones
Your deskphone and your mobile app may log out your extension  To log back in, to either, the username will be your four-digit extension ex. 1234 and your password will be the one you receive

Receiving SMS Text Messages and Emails from UTC-ALERT

  1. Knowledge Base
  2. Accounts
  3. UTC-ALERT
service providers might not work with UTC-ALERT. Anyone receiving UTC-ALERT text messages can request removal by replying STOP to a UTC-ALERT. How to check and update your personal UTC-ALERT

Request UTC VPN Account Elevation

  1. Knowledge Base
  2. Accounts
  3. VPN
Special Note All UTC faculty, staff, and students have access to the VPN.  By default only UTC's publicly available services and the Internet are accessible.  If you require access to privileged

Online Forms and Surveys

  1. Knowledge Base
  2. Applications
UTC offers a variety of platforms for building and maintaining forms and surveys that you can choose from, depending on the type of elements you need to build. See the chart below to learn about the

Creating a Self-Signed Digital ID for Adobe Acrobat (Reader or DC)

  1. Knowledge Base
  2. Applications
  3. Adobe Acrobat
click the Add ID button 4. Select the option A New Digital ID I Want To Create Now, and click Next.   5. Specify where to store the digital ID, and click Next

Blocked applications

  1. Knowledge Base
  2. Network
  3. Application Support
Any applications not listed on this page can be assumed to be allowed.  Please note that these lists can be subject to change and may not be fully up to date at all times.  If you have a question

Report a Suspected Spam/Phishing Email

  1. Knowledge Base
  2. Security
  3. Recent Phishing Emails
Differences between Spam and Phishing: Spam: Unsolicited May be an actual vendor selling services, but does not respond when you ask them to stop sending you emails Can still be damaging