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Sign Up for Guest Network Access

  1. Knowledge Base
  2. Network
  3. Guest Network
. You must sign up for access on each device you want to use.   Directions Connect to the 'UTC' network (wired or wireless) Open your preferred web browser. If not automatically

Manage Duo Settings and Enrolled Devices

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Finding the MAC Address for Your Google Home/Google Home Mini

  1. Knowledge Base
  2. Network
  3. UTC Wireless Network
Directions Google Home Ensure you have the Google Home application installed on your smartphone or mobile device.   Open the application and set up your Google Home.   To obtain

How to connect to a Lab Stats computer from a Windows Computer

  1. Knowledge Base
  2. Labs
connect your Windows computer to the utc vpn   Go to UTC’s Remote Computer Access web page and sign in with your UTC ID and password. https://remoteaccess.labstats.com/university-of

How to connect to a Lab Stats computer from a Mac OS Computer

  1. Knowledge Base
  2. Labs
vpn.utc.edu in order to download Global Protect.    *For instructions on how to connect your Mac to the UTC VPN, go to: https://utc.teamdynamix.com/TDClient/2717/Portal/KB/ArticleDet

Get Started with IT: Technology on Campus (Students)

  1. Knowledge Base
  2. Get Started with IT
  3. Students
Connect to UTC’s Network Connecting to UTC’s network is different depending on the type of device you are trying to connect. Mobile Devices: Select the UTC network (simply named UTC) on your

3-Step Guide to Hunter Hall Classroom Technology

  1. Knowledge Base
  2. Classroom Technology
A guide with step-by-step instructions for using technology in the classroom for Hunter Hall for Fall 2022. ... : Connect your laptop, tablet, or smart phone to the UTC network and follow the steps below to connect your device using the Vivi app (start at #1 below). IT recommends downloading the app ahead of time

Avaya Mobility Apps

  1. Knowledge Base
  2. Phones
  3. VoIP
-campus phone and/or to your Avaya IX Workplace account. You will be provided your temporary password when your extension is converted.   Requirements: Active network connection to UTC Secure or

Get Started with IT: Residence Hall Technology (Students)

  1. Knowledge Base
  2. Get Started with IT
  3. Students
Cable TV is available in all UTC residence halls. Learn more here. Wireless Network Learn how to register your device to the UTC wireless network here.

ViVi Software - Classrooms

  1. Knowledge Base
  2. Classroom Technology
This article provides step-by-step instructions for how to connect a device to the ViVi systems in classrooms and conference rooms. ... are using an iOS device, you will need to enable Screen Mirroring by following the instructions on your device. If you have any trouble with any of the following steps, please contact us at 423-425-4000.

Restore Access to Duo

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
Special Notes You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Use the Duo Mobile App to Generate a Passcode

  1. Knowledge Base
  2. Accounts
  3. Two-Factor Authentication (Duo)
token ... Before you begin You will need to know your NetID. If you are unable to sign in, check to see if your NetID is the same as your UTC ID: Visit https://directory.utk.edu/ Type your full

Sync MocsMail+ to Windows Phone

  1. Knowledge Base
  2. Email
  3. Mocsmail+
Directions Open ‘Settings’   Select ‘email + accounts’   Select ‘add an account’   Select ‘Google’   Select ‘Connect’   Under ‘Email address’, enter your UTC email (ex. abc123@mocs.utc.edu)   Under ‘Password’, enter your UTC password   Select ‘accept’

Use a Sponsored Guest Account

  1. Knowledge Base
  2. Network
  3. Guest Network
. Directions Connect to the wired network or to the 'UTC' WiFi. Note: The 'UTC-Secure' WiFi is not available to sponsored accounts at this time.   Open your preferred web browser

Citrix Troubleshooting Guide

  1. Knowledge Base
  2. Applications
  3. Remote Desktop
password for UTC.   How do I work on a file that is currently saved to my device? You can upload files on your device to the Citrix Receiver.   Hover over the three lines at the top of