Services A-Z (89)

Request to change access for an individual due to termination or dept. change; request a new account in Drupal, Wordpress or for SiteImprove

Add a new network data port to an office or other campus location.

Request access to desktop or mobile software that is not currently offered by UTC IT.

Create a sponsored account for your department.

Request for SiteImprove report, Google analytics, and assistance with reporting analysis

Request a custom A/V engineering consultation for your department or classroom.

Automatic call distribution is used to create a call center.

Backup and recovery is the service that allows customers to store their data away from their own servers and protect it in the case of an emergency loss.

The telecommunications team can assist with inquiries related to their Telecom Bill.

Broken links, spelling/typos, picture changes, personnel profile data changes

Requests to update or change items on the interactive campus map

The EMS Campus Planning Interface (CPI) is the web-based interface that academic units use to review course schedule data and communicate changes.

Evaluate, design and recommend technology for computer classrooms

Report that you suspect your UTC user account or device has been compromised.

Service to assist in the replacement of faculty and staff computers on a five year cycle

Request assistance with connecting a new device to the campus network.

Request assistance with connecting a new device to the campus network.

The digital signage system is used throughout UTC to provide targeted messages with customized content directly at a particular audience.

Request an addition, change, or removal of a DNS record or DHCP Reservation

Request help with Duo, our two-factor authentication application.

Request a two-factor hardware token if you do not have a smartphone.

Create forms that can produce PDF's with digital signatures.

Faculty & Staff - Microsoft 365 Outlook, Teams, SharePoint, Groups

MocsMail + (Google), Questions about your MocsMail + account. Faculty & Staff can request a MocsMail + account.

Update you email address.

The University of Tennessee at Chattanooga Factbook is a static compilation of current data including enrollment and demographic statistics, student success outcomes, workforce demographics, and a variety of commonly requested information primarily used for reporting purposes.

Full Time Faculty: get help with faculty info web page or Digital Measures profile

High-performance computing (HPC) projects.

Request for training or assistance with an editorial task

Individuals affiliated with multiple UT campuses may need to merge their separate accounts for login consistency and simplicity.

Request help for your organization respond to and recover from any significant interruption of IT services.

The Institutional and Departmental Dashboards represent a multi-year summary of UTC and its colleges, departments and programs.

Request information related to the university’s Strategic Plan and mandatory reporting to the Tennessee Higher Education Commission.

Consultation service for your computer needs. We can also recommend a printer for your space.

Request the installation of desktop software in a lab during a specified maintenance window.

Create various forms that integrate into the Microsoft 365 Application Suite.

Request assistance with existing research projects.

The telecommunications team will relocate the connection and phone for Analog or Digital Phone service.

Update your name across various IT systems.

Consult with Network Staff prior to purchasing or installing a device to ensure it will connect and work on the UTC network.

The Telecommunications team will provide an analog extension and analog phone upon request.

The Telecommunications team will provide a digital extension and digital phone upon request.

Request help or information regarding new program and program modification processes and/or workforce data.

Request assistance with new research projects.

Request assistance with new research projects.

Recommendation on hardware and software needed for office and personal use

Request for a single page of content, major update to one page, addition of one new page to a site

Password related help found here

The telecommunications can provide support for phone functions and hardware issues.

A phone tree presents callers with an audio message and directs them to select a menu item to have their call directed.

Request a Personally Identifiable Information (PII) scanner, be installed to discover sensitive PII information on a Windows or Mac computer.

Request assistance or report problems with connecting to the campus wireless network (UTC-Secure, UTC, Eduroam) or campus wired network.

Listservs offer a method of sending and managing emails to a predetermined contact list.

Subscribe to or unsubscribe from a Raven Listserv .

Update the owner, moderator, or other aspects of a listserv that you manage.

Website down, website inaccessible

Is something broken or not working as you expect it to? Please let us know.

Please use this form to report any issues experienced after the planned Office 365 Migration (October 8 - October 11). We will have staff both on phones and in the field ready to address your need.

Request data and/or analysis including but not limited to enrollment, degrees awarded, retention, course outcomes, faculty information , SCH production, and reports for accrediting or governing bodies. Does not include individual student data.

Request individual student-level datasets. This often requires IRB approval, depending on the content and purpose of the request.

Requests for URL changes or shortcut links

Have a question, need a quick answer

Request a Risk Assessment to determine the level of risk to your organization's systems and information.

Request information related to the university’s SACSCOC Accreditation, including the associated reporting, processes, and the Quality Enhancement Plan.

SACSCOC is the regional body for the accreditation of degree-granting higher education institutions in the Southern states.

Assistance with search functionality, rankings, and SEO

Complete annual IT Security Awaress training that is available via the K@TE system.

Request IT Security consulting services related to University IT security policy or compliance guidelines and requirements.

Request customized role-based security awareness, training and education.

Hosting and maintenance of physical and virtual servers.

The UTC-ALERT system is designed to inform the UTC community in the event of an emergency.

Request for multi-page design and development work, new site development

Report suspect phishing or spam email.

if you are in need of sponsoring a guest

Submit a question to our Mocs One Center staff.

Chat with the Help Desk

Request information on institutional surveys and assessments such as the CLE, FRA, NSEE, and FSSE; or, request help in the design, implementation, and analysis of your own surveys.

If you do not have the necessary resources to fulfill your online classes, or work responsibilities in a remote or hybrid capacity, please fill out and submit the following form.

The Testing Center provides UTC's students and the Chattanooga community with opportunities for admissions, college credit, and licensure/certification testing. Contact to schedule an exam.

Request Two-factor Authentication (2FA)

Need access to something? Use this form to request permissions. Whether it is for Shared Drive access (i.e. Departmental), SharePoint, etc.

The telecommunications team provides voicemail for all of its phone services, free of charge.

Request assistance or report problems with the VPN. Request VPN account Elevation.

Request vulnerability scanning services for servers or desktops/laptops.

Visit our IT Solutions Center located in Lupton Room 106. Free technical support, including hardware, software, and consulting.

Create an embedded form on the UTC website.

A webinar is a function of Zoom that provides room for between 500-3000 attendees in a safe environment.