Services A-Z (82)
Internet, WiFi, and Networking
Add a new network data port to an office or other campus location.
Accounts & Access
Create a sponsored account for your department.
Web Services
Request for SiteImprove report, Google Analytics, and assistance with reporting analysis
Web Services
Have a question, need a quick answer
Learning Technologies
Request a custom A/V engineering consultation for your department or classroom.
Systems & Servers
Backup and recovery allows customers to store their data away from their own servers and protect it in the case of an emergency loss.
Web Services
Requests to update or change items on the interactive campus map
Hardware & Software
The EMS Campus Planning Interface (CPI) is the web-based interface that academic units use to review course schedule data and communicate changes.
Learning Technologies
Evaluate, design and recommend technology for computer classrooms
Information Security / Report Concerns
Report that you suspect your account or UTC-issued device has been compromised.
Hardware & Software
Service to assist in the replacement of faculty and staff computers on a five year cycle
Internet, WiFi, and Networking
Request assistance with connecting a new device to the campus network.
Internet, WiFi, and Networking
Request assistance with connecting a new device to the campus network.
Learning Technologies
The digital signage system is used throughout UTC to provide targeted messages with customized content directly at a particular audience.
Internet, WiFi, and Networking
Request an addition, change, or removal of a DNS record or DHCP Reservation
Email, Calendars & Collaboration
Faculty & Staff - Microsoft 365 Outlook, Teams, SharePoint, Groups
Email, Calendars & Collaboration
MocsMail + (Google), Questions about your MocsMail + account. Faculty & Staff can request a MocsMail + account.
Accounts & Access
Update you email address.
Email, Calendars & Collaboration
Employee Email Forwarding Request
Web Services
Request updates to headshots, location, and contact information
Hardware & Software
Need access to EMS or need an item updated?
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR) / OPEIR Resources
The University of Tennessee at Chattanooga Factbook is a static compilation of current data including enrollment and demographic statistics, student success outcomes, workforce demographics, and a variety of commonly requested information primarily used for reporting purposes.
Web Services
Full Time Faculty: get help with faculty info web page or Digital Measures profile
Information Security / Consulting
Request IT Security consulting services related to University IT security policy, compliance, or System Security Plans.
IT Consulting & Special Services
High-performance computing (HPC) projects.
Accounts & Access
Individuals affiliated with multiple UT campuses may need to merge their separate accounts for login consistency and simplicity.
Information Security / Report Concerns
Report a security incident and request help with responding to and recovering from a significant interruption of IT services.
Hardware & Software
Request access to desktop or mobile software that is not currently offered by UTC IT.
Email, Calendars & Collaboration
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR) / OPEIR Resources
The Institutional and Departmental Dashboards represent a multi-year summary of UTC and its colleges, departments and programs.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request information related to the university’s Strategic Plan and mandatory reporting to the Tennessee Higher Education Commission.
Hardware & Software
Provide quotes for computer equipment and printers.
Hardware & Software
Lab maintenance for the Fall semester 2022 are July 22-24 and July 29-31. Please submit all software requests by June 29th. We may not be able to fulfill any requests submitted after June 29th.
Use this form to request software installation in a lab (or labs) during an IT maintenance window. Please select all labs that apply.
To view a list of software that is already installed in each lab, please go to
https://utc.teamdynamix.com/TDClient/2717/Porta...
Hardware & Software
If you do not have the necessary resources to fulfill your online classes, or work responsibilities in a remote or hybrid capacity, please fill out and submit the following form.
Business Applications & Reporting
Create various forms that integrate into the Microsoft 365 Application Suite.
IT Consulting & Special Services
Request assistance with existing research projects.
Telephone & Voicemail
The telecommunications team can relocate the connection and phone to a new location.
Accounts & Access
Update your name across various IT systems.
Internet, WiFi, and Networking
Consult with Network Staff prior to purchasing or installing a device to ensure it will connect and work on the UTC network.
Telephone & Voicemail
Request a new phone number/extension or have the telecommunications team check billing accounts for available phone numbers/extensions.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request help or information regarding new program and program modification processes and/or workforce data.
IT Consulting & Special Services
Request assistance with new research projects.
Hardware & Software
Recommendation on hardware and software needed for office and personal use
Colleges & Departments / Academic Affairs
Web Services
Request for a single page of content, major update to one page, addition of one new page to a site
Accounts & Access
Password related help found here
Telephone & Voicemail
The telecommunications team can provide support for phone functions and hardware issues.
Telephone & Voicemail
A phone tree presents callers with an audio message and directs them to select a menu item to have their call directed.
Information Security / Consulting
Request the installation of Identity Finder to scan a computer for personally identifiable information.
Internet, WiFi, and Networking
Request assistance or report problems with connecting to the campus wireless network (UTC-Secure, UTC, Eduroam) or campus wired network.
Email, Calendars & Collaboration
Listservs offer a method of sending and managing emails to a predetermined contact list.
Email, Calendars & Collaboration
Subscribe to or unsubscribe from a Raven Listserv .
Email, Calendars & Collaboration
Update the owner, moderator, or other aspects of a listserv that you manage.
Is something broken or not working as you expect it to? Please let us know.
O365 Migration
Please use this form to report any issues experienced after the planned Office 365 Migration (October 8 - October 11). We will have staff both on phones and in the field ready to address your need.
Email, Calendars & Collaboration
The following form will be submitted to our SharePoint team for review and resolution.
Accounts & Access
Request a hardware token if you do not have a mobile device.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request data and/or analysis including but not limited to enrollment, degrees awarded, retention, course outcomes, faculty information , SCH production, and reports for accrediting or governing bodies. Does not include individual student data.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request individual student-level datasets. This often requires IRB approval, depending on the content and purpose of the request.
Web Services
Requests for URL changes or shortcut links
Information Security / Consulting
Request a risk assessment to determine the level of risk to your organization's systems and information.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request information related to the university’s SACSCOC Accreditation, including the associated reporting, processes, and the Quality Enhancement Plan.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR) / OPEIR Resources
SACSCOC is the regional body for the accreditation of degree-granting higher education institutions in the Southern states.
Information Security / Training
Complete assigned IT Security Awareness Training.
Systems & Servers
Hosting and maintenance of physical and virtual servers.
Other Services
The UTC-ALERT system is designed to inform the UTC community in the event of an emergency.
Web Services
Request for multi-page design and development work, new site development
Information Security / Report Concerns
Report a suspect phishing or spam email.
Accounts & Access
if you are in need of sponsoring a guest
Colleges & Departments / Mocs One Center
Submit a question to our Mocs One Center staff.
Hardware & Software
Chat with the Help Desk
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
Request information on institutional surveys and assessments such as the CLE, FRA, NSEE, and FSSE; or, request help in the design, implementation, and analysis of your own surveys.
Business Applications & Reporting
IT Committees
Have a technology you would like for us to review before you purchase? Please select this service to begin the request process. Once you submit this form, the Technology Purchasing Review Committee (TPR) will meet to discuss your responses . If they have any questions, they will follow-up with you via email. If you have any issues or questions please email techreview@utc.edu.
Telephone & Voicemail
The telecommunications team can assist with inquiries related to their Telecom Bill.
Colleges & Departments / Planning, Evaluation, and Institutional Research (OPEIR)
The Testing Center provides UTC's students and the Chattanooga community with opportunities for admissions, college credit, and licensure/certification testing. Contact to schedule an exam.
Accounts & Access
Need access to something? Use this form to request permissions. Whether it is for Shared Drive access (i.e. Departmental), SharePoint, etc.
Internet, WiFi, and Networking
Request assistance or report problems with the VPN. Request VPN account Elevation.
Telephone & Voicemail
The telecommunications team provides voicemail for all of its phone services, free of charge.
Hardware & Software
Visit our IT Solutions Center located in Lupton Room 106. Free technical support, including hardware, software, and consulting.
Business Applications & Reporting
Create an embedded form on the UTC website.
Learning Technologies
A webinar is a function of Zoom that provides room for between 500-3000 attendees in a safe environment.