Services A-Z (82)

Add a new network data port to an office or other campus location.

Create a sponsored account for your department.

Request for SiteImprove report, Google Analytics, and assistance with reporting analysis

Have a question, need a quick answer

Request a custom A/V engineering consultation for your department or classroom.

Backup and recovery allows customers to store their data away from their own servers and protect it in the case of an emergency loss.

Requests to update or change items on the interactive campus map

The EMS Campus Planning Interface (CPI) is the web-based interface that academic units use to review course schedule data and communicate changes.

Evaluate, design and recommend technology for computer classrooms

Report that you suspect your account or UTC-issued device has been compromised.

Service to assist in the replacement of faculty and staff computers on a five year cycle

Request assistance with connecting a new device to the campus network.

Request assistance with connecting a new device to the campus network.

The digital signage system is used throughout UTC to provide targeted messages with customized content directly at a particular audience.

Request an addition, change, or removal of a DNS record or DHCP Reservation

Faculty & Staff - Microsoft 365 Outlook, Teams, SharePoint, Groups

MocsMail + (Google), Questions about your MocsMail + account. Faculty & Staff can request a MocsMail + account.

Update you email address.

Employee Email Forwarding Request

Request updates to headshots, location, and contact information

Need access to EMS or need an item updated?

The University of Tennessee at Chattanooga Factbook is a static compilation of current data including enrollment and demographic statistics, student success outcomes, workforce demographics, and a variety of commonly requested information primarily used for reporting purposes.

Full Time Faculty: get help with faculty info web page or Digital Measures profile

Request IT Security consulting services related to University IT security policy, compliance, or System Security Plans.

High-performance computing (HPC) projects.

Individuals affiliated with multiple UT campuses may need to merge their separate accounts for login consistency and simplicity.

Report a security incident and request help with responding to and recovering from a significant interruption of IT services.

Request access to desktop or mobile software that is not currently offered by UTC IT.

The Institutional and Departmental Dashboards represent a multi-year summary of UTC and its colleges, departments and programs.

Request information related to the university’s Strategic Plan and mandatory reporting to the Tennessee Higher Education Commission.

Provide quotes for computer equipment and printers.

Lab maintenance for the Fall semester 2022 are July 22-24 and July 29-31. Please submit all software requests by June 29th. We may not be able to fulfill any requests submitted after June 29th.

Use this form to request software installation in a lab (or labs) during an IT maintenance window. Please select all labs that apply.

To view a list of software that is already installed in each lab, please go to https://utc.teamdynamix.com/TDClient/2717/Porta...

If you do not have the necessary resources to fulfill your online classes, or work responsibilities in a remote or hybrid capacity, please fill out and submit the following form.

Create various forms that integrate into the Microsoft 365 Application Suite.

Request assistance with existing research projects.

The telecommunications team can relocate the connection and phone to a new location.

Update your name across various IT systems.

Consult with Network Staff prior to purchasing or installing a device to ensure it will connect and work on the UTC network.

Request a new phone number/extension or have the telecommunications team check billing accounts for available phone numbers/extensions.

Request help or information regarding new program and program modification processes and/or workforce data.

Request assistance with new research projects.

Recommendation on hardware and software needed for office and personal use

Request for a single page of content, major update to one page, addition of one new page to a site

Password related help found here

The telecommunications team can provide support for phone functions and hardware issues.

A phone tree presents callers with an audio message and directs them to select a menu item to have their call directed.

Request the installation of Identity Finder to scan a computer for personally identifiable information.

Request assistance or report problems with connecting to the campus wireless network (UTC-Secure, UTC, Eduroam) or campus wired network.

Listservs offer a method of sending and managing emails to a predetermined contact list.

Subscribe to or unsubscribe from a Raven Listserv .

Update the owner, moderator, or other aspects of a listserv that you manage.

Is something broken or not working as you expect it to? Please let us know.

Please use this form to report any issues experienced after the planned Office 365 Migration (October 8 - October 11). We will have staff both on phones and in the field ready to address your need.

The following form will be submitted to our SharePoint team for review and resolution.

Request a hardware token if you do not have a mobile device.

Request data and/or analysis including but not limited to enrollment, degrees awarded, retention, course outcomes, faculty information , SCH production, and reports for accrediting or governing bodies. Does not include individual student data.

Request individual student-level datasets. This often requires IRB approval, depending on the content and purpose of the request.

Requests for URL changes or shortcut links

Request a risk assessment to determine the level of risk to your organization's systems and information.

Request information related to the university’s SACSCOC Accreditation, including the associated reporting, processes, and the Quality Enhancement Plan.

SACSCOC is the regional body for the accreditation of degree-granting higher education institutions in the Southern states.

Complete assigned IT Security Awareness Training.

Hosting and maintenance of physical and virtual servers.

The UTC-ALERT system is designed to inform the UTC community in the event of an emergency.

Request for multi-page design and development work, new site development

Report a suspect phishing or spam email.

if you are in need of sponsoring a guest

Submit a question to our Mocs One Center staff.

Chat with the Help Desk

Request information on institutional surveys and assessments such as the CLE, FRA, NSEE, and FSSE; or, request help in the design, implementation, and analysis of your own surveys.

Have a technology you would like for us to review before you purchase? Please select this service to begin the request process. Once you submit this form, the Technology Purchasing Review Committee (TPR) will meet to discuss your responses . If they have any questions, they will follow-up with you via email. If you have any issues or questions please email techreview@utc.edu.

The telecommunications team can assist with inquiries related to their Telecom Bill.

The Testing Center provides UTC's students and the Chattanooga community with opportunities for admissions, college credit, and licensure/certification testing. Contact to schedule an exam.

Need access to something? Use this form to request permissions. Whether it is for Shared Drive access (i.e. Departmental), SharePoint, etc.

Request assistance or report problems with the VPN. Request VPN account Elevation.

The telecommunications team provides voicemail for all of its phone services, free of charge.

Visit our IT Solutions Center located in Lupton Room 106. Free technical support, including hardware, software, and consulting.

Create an embedded form on the UTC website.

A webinar is a function of Zoom that provides room for between 500-3000 attendees in a safe environment.